Big news! MagicForm.AI just announced a game-changing update: you can now share knowledge across multiple agents, creating a powerful knowledge hierarchy that boosts efficiency and keeps your business communication on point.
With a Pro or Premium account, you have the option to establish a primary agent, uploading all of your business’s core knowledge to it, and 2 or more, depending on your plan, secondary agents.
Why This Matters
Creating a knowledge hierarchy across AI chatbot agents is about structuring and sharing relevant knowledge efficiently to maximize the effectiveness of each agent, depending on its purpose and target audience.
Before, if you wanted multiple agents to use the same knowledge, you had to clone the agent — basically making a copy – or upload the same knowledge into multiple agents. Copies get outdated fast. With shared knowledge, you update once, and all connected agents instantly stay in sync. No more manual edits or mismatched information!
Tailor-Made Agents, One Unified Brain
Imagine a sales agent trained to convert leads through web chat as well as a customer support agent helping users via SMS. Both agents can access the same core product knowledge, but each one speaks with a different personality and adapts to their output type.
Short, focused messages for SMS to manage costs? CHECK.
Detailed, step-by-step guides in web chat? CHECK.
Benefits of Knowledge Sharing
Consistent, Up-to-Date Info: Sharing common business and product knowledge across every agent ensures that all agents (sales, support, etc.) use the same accurate, up-to-date information. This helps create consistency in messaging across different parts of the business. For example, if one agent is responding to a sales query and another is handling a technical support issue, both should have access to the same core knowledge, like product specs, FAQs, etc.
Output-Specific Responses: While drawing responses from the same knowledge base, agents can be programmed so that replies fit their channel or purpose. Each agent can have a different personality – a sales agent might be more energetic and persuasive, while a support agent might be more empathetic and calm. Each agent can be tailored to respond matching the output style – short and sweet for SMS, more detailed for chat or email. This way, the agent meets the expectations of the user in each interaction, providing a better experience. Structuring your knowledge hierarchy to allow for channel-specific response styles helps meet those expectations without sacrificing accuracy.
Effortless Scalability: As your business grows or diversifies, sharing knowledge across agents enables you to scale easily. It's a great idea to add agents for different functions, but they likely need the same core business knowledge. Once you’ve added secondary agents for different functions (marketing, internal assistance), updating or adding new information to the primary agent automatically reflects across all agents that rely on its knowledge base. This reduces redundancy and ensures all agents stay aligned with the latest information. There’s no need to repeatedly scan hundreds of pages of knowledge or edit the same knowledge pairs for each secondary agent.
Cost Efficiency: A hierarchy of knowledge across chat agents saves money and time in more ways than one. The type of response an agent delivers (like SMS, web chat, or email) can impact both the user experience and your business costs, so designing different chat agents with that in mind is smart. A web chat agent might walk a user through a complex setup process step by step, while an SMS agent might offer a link to a help article instead of dumping a long string of instructions, minimizing message counts on paid channels. By centralizing and sharing knowledge, you avoid the need for duplicating data management efforts in each agent. This reduces maintenance time and errors, further saving your business time and money.
Automate Smarter with MagicForm.AI
Structuring your knowledge hierarchy with output types in mind lets you balance personalization, cost-efficiency, and user satisfaction. You get the best of both worlds: consistent, accurate information across agents, with the flexibility to tailor responses to the channel and purpose of each agent.
With this update, MagicForm.AI makes it easier than ever to design a team of specialized chatbot agents who work together like a well-oiled machine — each with its own purpose, tone, and channel strategy, all powered by a shared knowledge foundation.
Ready to level up your workflows? Dive into the new feature today and start building your knowledge hierarchy!
MagicForm.AI — Your Business, Automated Smarter.
